Resolving conflict and dealing with difficult people in the workplace

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Many organizations have extended conflict resolution programs beyond Human Resource Development (HRD) programs and processes by changing human resource management (HRM) policies and programs to meet the special needs of the new workforce. A growing number of organizations are holding managers formally accountable for resolving employee concerns and/or grievance internally, within their departments. For example, incorporating such goals and objectives into their performance evaluation process.

As the HRD manager for your organization, what new training programs and processes would you propose to senior management to develop effective training and conflict resolutions methods that will ultimately lead to a climate in which all employees can thrive within the organization and contribute to its success?

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