Process management










GB560 Designing, Improving, and Implementing Processes

Session # (e.g. 1001C)

Your Name


Date Submitted




(Before beginning this Project at any point during the semester, make sure you read the Project scenario and instructions for each question within the classroom by clicking on the “Assignment” icon. Make sure you use the scroll bar to see any and all information. Click on the “Project Scenario” link to access the direct questions for the Project. DELETE THE PRECEDING PARAGRAPH WHEN PREPARING YOUR PAPER)

UNIT 1 ASSIGNMENT (With Diagram Response Should Run 2 Pages in Length)

Q#1 Provide the name of the organization (this must be a real organization and you may use the organization where you currently work; describe the organization’s size and summarize the primary mission of the organization). Don’t simply copy from the organization’s mission statement. (NOTE: You may only select from thethree industries listed in the Project instructions – please delete this note from your paper)


Q#2 From your research of the organization, identify a single Business Process Change that the organization will need to contemplate and undertake in the coming year. These changes can result from new technologies, economic issues, or changes in the marketplace.


Q#3 Utilizing the Capability Maturity Model (CMM) outline briefly what changes need to be undertaken at each of the 5-stages (pages xxxiii-xxxiv).


Q#4 Evaluate Porter’s three-phase process (page 32, figure 2.1) for defining a company strategy and create a simple chart of the recommended change addressing issues in each phase.


Section 2 ASSIGNMENT (With Diagrams Responses Should Run 3Pages)

Q#5 Prepare two general process diagrams (see figure 9.2) for the Business Process Change you identified in question #2 in Unit 1.


5a. Diagram the current process steps taken by the organization for the process.


5b. Diagram any adaptations to the process steps after the change process is approved.


Q#6 Evaluate and address the importance of the existing and future diagrams and how they assist the organization in determining the validity of the suggested change (your response to this question should be 3-5 paragraphs in length).


Section 3 ASSIGNMENT (Responses Should Run 3 Pages in Length)


Q#7 Assess one specific activity to be performed within the process change. From the assessment, identify the task being evaluated. Where would that activity be performed within the organization? Who would perform the task and who would manage, measure, and evaluate task completion? Make sure you separate out the information requested (don’t place the information in a large block paragraph).


Q#8 Delineate and describe the differences between measuring human performance and task completion.


Q#9 Explore Six Sigma as a method used to evaluate, measure, and encourage continuous improvement. From this exploration create a fishbone diagram that addresses one risk, a potential defect, or a problem that may result from the change which may impact goal attainment.


Q#10 Address the value of your fishbone diagram as a visual representation.


Section 4 ASSIGNMENT (Responses Should Run 3 Page in Length)


Q#11 Discover and describe at least three key performance indicators (KPI) for the suggested process change that must be continuously measured to ensure success.








Q#12 Conduct research (using the Kaplan Library or the Internet) to compare and contrast Six Sigma, the Balanced Scorecard, and ISO9000/9001 as different methods of preparing performance and completion metrics. Metrics are performance markers, utilized at different intervals during the process timeline, to measure adherence to schedule and attainment of goals.


Q#13 Recommend one of the three methods evaluated in question #12 as the best one for your change process. Be sure to thoroughly support and defend your recommendation.


UNIT 5 ASSIGNMENT (With Diagram Responses Should Run 2 Pages)


Q#14– Produce an outline or a flowchart describing the entire change management plan.


Q#15– Provide a complete summary of the entire plan (Units 1, 2, 3, 4 & 5). Response to this question should run between ¾ and 1 1/2 pages in length.












References appear, alone, on the last page of the paper (never on the same page as the body of your paper). The top of the last page should be titled “References”.

Your paper must be prepared in APA format.

NEED ADDITIONAL HELP WITH APA? Use the information in the Kaplan library. If you find that perusing the Kaplan library is too difficult to figure out APA citing and referencing, Purdue University has an excellent set of instructions on how to approach APA via their APA Formatting & Style Guide which you can access from:

BE CONSISTENT and use the same font & pitch size throughout your paper. In APA only Times New Roman 12-pitch is acceptable (this template is prepared in Times New Roman 12-pitch).

BODY OF THE PAPER – Must be double-spaced. This includes between paragraphs and before/after headings.

HEADINGS ARE INCLUDED IN THE TEMPLATE Don’t delete the question headings as these separate your answers to each question within each assignment.

INDENT THE FIRST SENTENCE OF EACH NEW PARAGRAPH – The first sentence of each new paragraph should be indented 1/2 inch.

MARGINS – Use 1 inch margins on all four sides (this is the default setting in MS Word so you shouldn’t need to adjust your margins.

CITATIONS – Citations are required throughout the body of the paper.

REFERENCES – References are required on the reference page. Each citation within the body must have a full and complete reference.

ABSENT CITATIONS & REFERENCES will result in an automatic 20% deduction on your final grade each week.


design case study of any bus station mostly talking about the interior


-providing a

small introduction

-drawing plans and sections







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