- Define quality assurance (QA) and quality improvement (QI). Give an example of how each applies to healthcare. Describe the differences between the two.
- Based on the information in the textbook, identify the 3 ways to measure medical quality and briefly describe the relationships among them.
- Based on the information in the textbook, identify the 3 principles of total quality and define each as they relate to healthcare.
- Define quality management (QM). Explain how QA and QI are part of QM.
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