Define quality assurance (QA) and quality improvement (QI).

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  1. Define quality assurance (QA) and quality improvement (QI). Give an example of how each applies to healthcare. Describe the differences between the two.
  2. Based on the information in the textbook, identify the 3 ways to measure medical quality and briefly describe the relationships among them.
  3. Based on the information in the textbook, identify the 3 principles of total quality and define each as they relate to healthcare.
  4. Define quality management (QM). Explain how QA and QI are part of QM.

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